At Merah 44, we take seriously our responsibility to protect the privacy and personal data of every player. This document transparently outlines how we collect, use, store, and safeguard your information.
This Privacy Policy is effective from 1 January 2026. Privacy enquiries: support@merah44.biz
Quick Summary: Merah 44 collects your data to operate the platform, process payments, and improve our services. We do not sell your data to any third party for marketing purposes. All data is protected with bank-grade encryption.
Merah 44 ("we", "platform", or "company") are fully committed to protecting the privacy of every user who registers and uses our services. This Privacy Policy explains in detail how we handle your personal information in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international industry best practices.
This Policy applies to all users of the Merah 44 platform, including website visitors, registered members, and anyone who interacts with our services – whether through merah44.biz or our mobile app. By using the Merah 44 platform, you acknowledge that you have read and fully understood this Privacy Policy.
We encourage you to read this document in full. If any section is unclear, our support team Merah 44 with Malay-speaking support available to assist you at any time.
When you register or use the platform Merah 44, we collect information you provide voluntarily, including:
| Type of Information | Example | Primary Purpose |
|---|---|---|
| Identity | Full name, national ID number, date of birth | Identity & age verification (18+) |
| Relationship | Phone number, email address | Communication & account security |
| Financial | Payment methods, transaction history | Processing deposits & withdrawals |
| Location | Residential address, state | Regional legal compliance |
| Optional | Favourite sports, preferred language | Personalise your experience |
We also automatically collect technical information when you use our platform, including:
In certain cases, we may receive information about you from payment service providers such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u and CIMB Clicks for transaction verification and fraud prevention purposes.
Merah 44 uses the information collected for the following purposes:
Under Malaysia's PDPA 2010, Merah 44 processes your personal data on the following bases:
You have the right to withdraw your consent at any time. However, doing so may affect our ability to provide certain services to you.
Merah 44 does NOT sell, rent, or trade your personal information to any third party for marketing purposes. However, we do share information in limited circumstances, as follows:
We work with vetted service providers who are bound by strict confidentiality agreements, including:
We may disclose your information to the relevant authorities when required by Malaysian law, including pursuant to court orders, for financial crime investigations, or to comply with anti-money laundering (AML) requirements.
Our Commitment: All data sharing with third parties is subject to strict data protection agreements. Merah 44 has never sold, and will never sell, user data for commercial purposes.
Merah 44 employs multiple layers of security to protect your personal data:
While we take all reasonable precautions, no digital system can guarantee absolute 100% security. We encourage you to use a strong password and never share your login credentials with anyone.
Merah 44 retains your personal data for as long as your account remains active or as needed to provide services to you. After account closure, we may retain data for periods required under Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Financial transaction records | 7 years | Tax & AML legal requirements |
| Betting activity logs | 5 years | Fairness audits & dispute resolution |
| Basic account information | 3 years after account closure | Fraud prevention & security |
| Support communication records | 2 years | Service quality & referrals |
| Technical access log data | 12 months | System security & troubleshooting |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to your identity.
Below Malaysia PDPA 2010, you have the following rights regarding your personal data held by merah 44:
To exercise any of the rights above, please contact us at support@merah44.biz with the subject line "Privacy Rights Request". We will process your request within 21 working days.
Merah 44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device.
You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the Merah 44 platform.
Your personal data is primarily stored and processed on servers located in the Asian region. In certain circumstances, data may be transferred to other countries for technical support or backup purposes. All such transfers are subject to contractual safeguards that ensure a level of protection equivalent to Malaysia's PDPA standards.
Merah 44 ensures that all overseas service providers handling Malaysian user data sign data processing agreements that comply with the requirements of PDPA 2010.
The Merah 44 platform is STRICTLY PROHIBITED for individuals under 18 years of age. We do not knowingly collect data from minors. Should we discover that data has been collected from an individual who is underage, we will promptly delete that data and terminate the account in question.
Parents and guardians are encouraged to monitor their children's online activity. If you become aware that a minor under your care has registered an account on Merah 44, please contact us immediately at support@merah44.biz.
The Merah 44 platform may contain links to third-party websites or services. This Privacy Policy applies solely to the Merah 44 platform. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any other website before submitting personal information.
Merah 44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, industry practices, or our platform operations. Any material changes will be communicated via:
Your continued use of the Merah 44 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. The "Updated" date at the top of this document reflects the date of the most recent revision.
For any questions, concerns, or requests relating to your privacy and data protection, please contact the Merah 44 Privacy Officer:
| Channel | Details | Response Time |
|---|---|---|
| Privacy Email | Support@merah44.biz | Within 21 working days |
| Live Chat | Available on the Merah 44 platform | Within 2 minutes |
| FAQ | Page FAQ | Immediate |
For complaints that cannot be resolved directly, you have the right to refer the matter to the Malaysia Department of Personal Data Protection under the Ministry of Communications and Digital.
More than just a promise – these are the technologies and systems protecting you at every moment
All data transmitted between your device and Merah 44's servers is encrypted using the same technology employed by leading Malaysian banks. No third party can intercept your communications.
Our KYC (Know Your Customer) process ensures that only verified Malaysian users aged 18 and above can access the platform. This protects you from identity misuse and upholds the integrity of the Merah 44 community.
Merah 44 has never sold, rented, or traded your personal data to any third party for marketing purposes, and we never will. Your data belongs to you — it is not a commodity we trade.
Only Merah 44 staff who require access to your data for work purposes are permitted to do so. Our layered access control system ensures that sensitive data cannot be accessed arbitrarily.
All of Merah 44's data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010. Compliance audits are conducted periodically by independent legal advisors.
In the event of a security breach affecting your data, we are committed to notifying you within 72 hours and taking immediate remedial action.
Register your Merah 44 account with confidence – your privacy is fully protected in accordance with Malaysia's PDPA 2010 and international security standards.